Our Service Heritage
Full service and support since 1983
Few CNC equipment vendors have been providing service and support as long as ESS. Since the very inception of computerized engraving machines for small scale CNC work, ESS has been providing installation, training and ongoing service and support to over 3,000 customers throughout the US, the Caribbean, Central America, and a few other pockets of the world.
ESS provides full technical support for H-square engravers, Meistergram engravers, Horizon engravers, Vision Engraving and Routing Systems, as well as Unviersal Laser Systems and Epilog lasers.
Our technicians have become experts at diagnosing issues that keep your business equipment from running. Whether it is a simple driver conflict, an operating system problem, or a laser tube in need of a recharge, we will have the problem diagnosed quickly, and have your business up and running. We know that you depend on your engraving and cutting equipment to function properly to make you money.
Support Services
Equipment We Support
- ULS 25
- ULS 25PS, ULS 50PS
- ULS M25, M300, M360
- ULS 25E
- ULS V460, X600, X660 x2-660
- VersaLASER
- Professional Laser Series PLS
- Industrial Laser Series ILS
- Epilog Lasers
- iMarc Pet Tag Engravers
- H square 1518, 1912, 2618
- H square 2818, 912, Pathfinder
- Meistergram 1912, 912, 2412
- Meistergram 2818
- Horizon Engraving Systems
- Vision 810, 1212, 1612, 1624
- Vision 2424, 2448
- Vision Phoenix 1212
- Vision Routers - 2424, 2448
- Vision Routers 2525, 2550, VR48
Complete our Service Form
The first step in the service process is to complete a Service Authorization Form for our file. Once your information is completed, one of our technicians will be in touch to resolve your issue. Please print and complete the form and fax to +1-352-567-0108 or email to
DualDesk
Screen Sharing
ESS utilizes DualDesk from Advantig Corporation to provide real time screen sharing support over the Internet. The DualDesk tool enables our technicians to virtually look over your shoulder to provide step by step computer and software support through a secure connection.
Toll Free
Support
We provide an 800 number for your convenience. Call us with your questions regarding operiation of your laser, engraver, or for help with your CorelDraw, Illustrator, AutoCad, EngraveLab, or VisionPro software.
Call us at 1-800-374-8928
E-mail Your
Questions
You can utilize our email box for technical support requests as another avenue to get helpful information from out technical support staff.
Drop us a line at
ESS Service Resource Library
Find useful resources to assist you in maintaining your equipment
- Setting up your application to work with a Universal Laser System
- Vectorize an image using EngraveLab or VisionPro
- Step bye step guide to replacing the bearings and belts in your laser
View the Entire Library
