Dual Desk Remote Support
Several issues you may experience with your equipment or software can be resolved easier than ever by leveraging the power of the Internet to conduct a screen sharing session with one of our technicians. This function allows our technician to see what is happening on your screen and "virtually" take control of your computer mouse to help guide you in the right direction.
There is no danger to your computer or network systems as a result of using this service. The software that allows us to conduct a screen sharing session adheres to encryption standards to ensure your security.
Please note, a charge for technical services may be incurred as a result of using this service. By proceeding with a technical service screen sharing session with an ESS technician, you agree to pay any charges that may be incurred.